Terms and Condition

If you have any queries regarding anything you have purchased from us, please mail our customer service at support@bessielondon.in

All orders for goods, including without limitation fashion handbags, made from you to us are subject to the following terms and conditions:

  • The contract between us(applicable if an order is placed via website)
  • We must receive payment of the whole of the price for the goods that you order are delivered.
  • Once your order has been placed it will be authorized by a member of staff and you will be contacted in regards to stock levels in your order.
  • When payment has been received by us we will confirm that your order can be dispatched within 3 to 10 working days of payments received unless the customer has agreed to postpone the service. Our acceptance of your order brings into existence a legally binding contract between us.

Price and title

  • The prices payable for goods that you order are set out on our website (applicable if an order is placed via the website).

  • You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

  • Our delivery charges are set out on our website and are visible on each page.

  • If you qualify for a discount on the price of the goods you will pay the discounted price, the discounted price will include any applicable TAX.

  • The goods remain the property of Daily New Look Pvt Ltd until you have paid for them in full.


Unless we agree in writing a different way of payment, you should pay the goods by credit or debit card before dispatch or delivery we DO NOT accept CHEQUEs.

Cancellation by us

We reserve the right to cancel the contract between us if…

  1. we have insufficient stock to deliver the goods you have ordered
  2. we do not deliver to your area; or
  3. one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
  4. If we do cancel your order we will notify you by e-mail or via telephone, we will not be obliged to offer any additional compensation for disappointment suffered.
  5. If we cannot get in contact with you within 72 hours after you placed your order.


Delivery of goods to you

  1. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
  2. Delivery will be made as soon as possible after your order is accepted and in any event within 7 working days of your order.
  3. Subject to clause 2.5 above, you will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

Refund & Return Policy

We will aim to resolve any issue with a faulty item as quickly as possible but we need you to tell us as soon as you discover the fault so we can resolve the issue for you. Please note we can offer refunds/exchanges on products that are brought directly from our website. Your satisfaction is what we strive for.
Please read the details below when you decide to return the product, which can help us to make a return easily.

  • Returns/Exchange
    There are 7 days (from the date products were received) we accept full refunds/exchanges. Please email us at support@bessielondon.in with a picture of your product,

    state your order number and details of reasons you wish to return/exchange.

  • Sale/Promo
    All sale and promotion items are exchanged only within 7 days (from the date products were received). Please email us at support@bessielondon.in with a picture of your product stating your order number and details of reasons you wish to return/exchange.

  • Faulty
    1. We hope you DO NOT receive any faulty goods but in the rare case you do, please email us at support@bessielondon.in with as many images of the fault and details of the incident. Depending on the damage and condition of the item we can offer a full refund or exchange. (Non-human factors or non-resistant external damage)…
    2. We can NOT make any refunds for you without your kind cooperation at first.
    3. All products returned should be in their original condition and packaging.
    4. We do not replace or refund any product which has been used.
    5. The goods are your responsibility until they reach our warehouse.
    6. Please ensure your parcel of the returned product is prevented from any damage caused by deformation of transport packaging.
    7. We only offer free postage for faulty items

Nothing in this Return Policy affects your statutory rights or your rights under any contract you may have with us



  • Save where the handbags are second-hand handbags and subject to this clause 7, these are sold with the benefit of the manufacturer’s warranty or guarantee and subject to the terms applicable to such warranty or guarantee.
  • If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. No liability is accepted for any defect resulting from fair wear and tear willful damage, water or liquid damage, or where the bag is a second-hand handbag.
  • If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 30 days of the date on which you ordered the goods. If you notify a problem to us under this condition, our only obligation will be, at your option:
    1. to make good any shortage or non-delivery;
    2. to replace or repair any goods that are damaged or defective; or
    3. to refund to you the amount paid by you for the goods in question in whatever way we chose.
  • Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damages, or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 5.3.3 above.
  • You must observe and comply with all applicable law regulations and legislation, including obtaining all necessary customs, import, or other permits to purchase goods. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
  • Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer, neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must in writing and sent to our contact address at 601, Lohia Jain Square, Bavdhan - 411021, and all notices from us to you will be displayed on our website from time to time (applicable if an order is placed via website) or sent to the address provided to us with your order. Any changes should be notified to us in writing via post or email.

Events beyond our control
We shall have no liability to you from any failure to deliver goods you have ordered or any delay in doing so for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, lockdown, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

You acknowledge and agree to be bound by the terms of our privacy policy (applicable if an order is placed via website).

Entire agreement
These terms and conditions, together with our current website prices, delivery details, contact details, and privacy policy (applicable if an order is placed via website), set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.


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